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FAQ

Shipping:

  • Locations: We ship from facilities in the USA, Canada, Spain, Australia, and the UK to minimize shipping times and environmental impact.
  • Delivery time: Production takes 1-5 days, and shipping within Germany, Europe, and worldwide takes 1-2 weeks. See details on our website.
  • Tracking: You’ll receive a tracking code once your order enters production.

Returns & Refunds:

  • Damaged items: If your order arrives damaged, we’ll send a replacement.
  • Returns: Contact us within 30 days of purchase to initiate a return/exchange via email (contact@pupptik.com).
  • Refunds: We offer refunds for returned items within 30 days of purchase.

Privacy & Security:

  • Data protection: We comply with GDPR regulations and handle your data responsibly. See our Terms & Conditions for details.

Order Cancellations & Issues:

  • Cancellations: You can cancel your order within 2 hours by contacting us (contact@pupptik.com).
  • Missing orders: Contact us if your local mail service can’t locate your package. We’ll investigate and send a replacement if necessary.
  • Custom sizes: We offer custom sizes and packaging. Contact us via email or Facebook Messenger.
  • Missing purchase confirmation: Contact us immediately via email (contact@pupptik.com).

Returning an Order:

  • Contact us within 30 days of purchase via email (contact@pupptik.com) to initiate a return/exchange.